Community Liaison for Developer Ecosystems
2 days ago
About Alchemy Insights, LLC
At Alchemy Insights, LLC, our mission is to empower web3 builders by providing them with the tools necessary to create exceptional on-chain products. We offer a comprehensive developer platform that includes powerful APIs, SDKs, and tools to build and scale on-chain applications.
We have a strong presence in the web3 ecosystem, powering 70% of top web3 teams, 90%+ of web2 companies building in web3, and reaching over 100 million end-users. Our customers include prominent web3 brands like Polymarket, OpenSea, Circle, WorldCoin, as well as major global brands like Shopify and Adobe.
The Alchemy team draws from decades of expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.
We are backed by the world's leading VCs and institutions, including Lightspeed, Silver Lake, a16z, Coatue, Pantera, Addition, Stanford University, Coinbase, and Charles Schwab, among others.
Role Overview
The Community Liaison for Developer Ecosystems will serve as the primary point of contact for our community in critical channels such as Discord and online community platforms like Twitter. This individual will be responsible for gathering customer feedback to inform our product roadmap, collaborating with the Customer Engineering team and other parts of the company to ensure our product meets customer needs, and representing the developer voice within the company.
This role requires someone with a technical background who understands the needs of developers, can foster an engaged and mutually helpful community, and wants to learn multiple sides of our business. The majority of the time will be spent engaging with customers, helping them solve their needs, debugging technical issues, and sharing insights with colleagues across the business.
Key Responsibilities
- Provide timely and effective responses to customer inquiries through Discord.
- Tackle and troubleshoot questions related to billing and accounts, Alchemy APIs, SDK, and core RPC services, and our tutorials and documentation.
- Onboard and familiarize new users in our Discord community.
- Analyze user code and provide feedback or help debug issues.
- Ongoing efforts to improve the customer experience and identify ways to enhance the Discord experience.
- Identify and relay customer feedback to relevant teams, including documentation updates and product feedback.
- BUILD trust and close relationships with consumers through open and interactive communication.
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