Platform Account Specialist

7 days ago


Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱1,500,000 - ₱3,000,000

Job Overview:

We are looking for a proactive and customer-focused specialist to support our Customer Success Managers and enhance the experience of our clients on our platform.

Responsibilities include daily account management, client communications, and overall customer satisfaction for low-touch and mid-tier clients.

Key Responsibilities:

  • Conduct proactive outreach across a diverse client portfolio to ensure clients are fully functional on our platform.
  • Manage communications and account needs for lower-tier and less complex accounts.
  • Support onboarding for new clients, including account setup and introductory training.
  • Collaborate with CSMs to support day-to-day account activities and address client needs.
  • Monitor platform usage to identify issues or improvement opportunities and work closely with CSMs to address these.

Qualifications:

Proven experience in customer support, account management, or a similar role.

Strong organizational skills, excellent communication and interpersonal skills, and proficiency with CRM software and Google Workspace.



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