Customer Service Representative
13 hours ago
• Respond to client inquiries by phone or email regarding new or existing products and services, providing timely and effective solutions.
• Analyze and resolve customer complaints and requests in a professional and courteous manner.
• Collaborate with the Field Technical Support Section to address technical service-related concerns.
• Prepare reports on a regular basis for submission to clients' immediate superior and project managers, ensuring timely and accurate feedback.
• Ensure quality objectives are met by implementing and carrying out quality improvement activities as defined by the immediate superior or executive management.
Requirements:
• Graduate of an academic course in ABM or STEM, with a strong foundation in customer service principles.
• Possess strong verbal and written communication skills, with the ability to learn customer service software applications.
• Typing speed of at least 30 words per minute, with a high level of accuracy.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines, and providing excellent service to clients.
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