Customer Service Representative

13 hours ago


Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time
Key Responsibilities:

• Respond to client inquiries by phone or email regarding new or existing products and services, providing timely and effective solutions.

• Analyze and resolve customer complaints and requests in a professional and courteous manner.

• Collaborate with the Field Technical Support Section to address technical service-related concerns.

• Prepare reports on a regular basis for submission to clients' immediate superior and project managers, ensuring timely and accurate feedback.

• Ensure quality objectives are met by implementing and carrying out quality improvement activities as defined by the immediate superior or executive management.

Requirements:

• Graduate of an academic course in ABM or STEM, with a strong foundation in customer service principles.

• Possess strong verbal and written communication skills, with the ability to learn customer service software applications.

• Typing speed of at least 30 words per minute, with a high level of accuracy.

• Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines, and providing excellent service to clients.

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