Technical Support Specialist
7 days ago
At OpenText (Philippines), Inc., we are seeking a highly skilled Technical Support Specialist to join our FDDG Technical Analyst team. As a key member of our team, you will be responsible for providing exceptional technical customer support in a challenging and rewarding environment.
The ideal candidate will have experience working with FAX Server, Email Server, Outlook, Exchange Server, and networking technologies. They will also possess a strong understanding of Active Directory and MS Exchange or Lotus Notes. Previous experience working with telephony and networking is preferred.
The role involves representing OpenText as the first point of contact for all technical inquiries regarding FDDG products and their integration into external environments. You will meet established service delivery guidelines and key performance indicators through customer satisfaction surveys, phone-based activities, and schedule adherence.
In this role, you will act as a key point of contact for customer follow-up and incident management while maintaining the support ticket with updates and resolution. Collaboration on cross-team and cross-product technical issues with various resources, including development, will be required to document software defects and customer suggestions.
- Primary Responsibilities:
- Provide technical support for FDDG products and their integration into external environments.
- Meet established service delivery guidelines and key performance indicators.
- Act as a key point of contact for customer follow-up and incident management.
- Collaborate on cross-team and cross-product technical issues.
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