Operations Support Specialist
5 days ago
The Operations Support Specialist will provide critical support to the sales team in Manila, ensuring seamless operations and exceptional customer service.
Key Responsibilities- Quote Generation: Generate accurate and competitive quotations for field sales representatives to present to clients within agreed-upon turnaround times.
- Quote Verification: Ensure that all quotations are clear, complete, and align with company pricing policies.
- Sales Support:
- Inquiry Follow-up: Track all inquiries from field sales representatives and follow up on pending quotations.
- Sales Enablement: Ensure that inquiries are converted into actual sales, providing support as needed.
- Customer Engagement: Assist field sales representatives by addressing client requests, providing clarifications, and handling negotiations regarding quotations and order processing.
- Document Management:
- Record Maintenance: Maintain organized records of quotations, sales transactions, and any related documentation for easy reference by field sales representatives.
- File Organization: Ensure proper filing and easy access to sales records.
- Credit and Payment Services:
- Payment Oversight: Work closely with the credit and collection team to monitor payment terms, credit applications, and collections.
- Client Communication: Ensure that field sales reps are updated on the payment status and client credit conditions.
- Market Intelligence:
- Pricing Insights: Regularly ask for updates from field sales representatives on market prices and competitor activities.
- Pricing Strategies: Provide insights and recommendations on pricing strategies to improve sales outcomes.
- Supply Chain Coordination:
- Product Sourcing: Collaborate with the purchasing department to ensure timely availability of products.
- Order Fulfillment: Coordinate with logistics to prevent delays in order fulfillment and ensure a smooth supply chain process.
- Inventory Control: Work with warehouse team to track inventory levels, coordinate stock availability, and manage shipments to meet customer delivery requirements.
- Order Management: Ensure effective coordination between logistics, warehouse teams, and field sales representatives to avoid order delays.
- Order Accuracy: Work closely with logistics to ensure accurate and timely order fulfillment, including monitoring transportation schedules and resolving any shipment-related issues.
- Customer Delight: Track the status of orders, ensuring timely and accurate delivery in alignment with customer expectations.
- Performance Metrics: Provide reports on inquiry conversions, sales support efficiency, and overall sales performance to field sales representatives.
- Process Optimization: Track sales data to identify trends and areas for improvement in sales processes.
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