Optimize Delivery Efficiency Specialist

7 days ago

Angeles City, Central Luzon, Philippines beBeeDeliveryOperations Full time ₱750,000 - ₱1,000,000

The ideal candidate will be responsible for supporting the development of operational tools, processes, and reports that enable consistent and scalable delivery operations. This includes identifying operational bottlenecks and inefficiencies within the Delivery team and contributing to the development of standardized solutions with cross-functional stakeholders.

Key Responsibilities
  • Design and Implementation: Support the design, implementation, and continuous improvement of operational tools, processes, and reports.
  • Operational Improvement: Identify operational bottlenecks and inefficiencies and develop standardized solutions.
  • Automation and Control: Maintain and improve automations, trackers, and templates that act as control points for core processes.
  • Stakeholder Management: Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements and ensure process alignment.
  • Data Analysis: Conduct data analysis and contribute to reporting and insights that support operational decision-making.
  • Change Management: Support change management, documentation, and administrative activities to ensure smooth adoption of new tools and workflows.

This role is part of the Customer Success department and supports the overall goal of delivering exceptional customer experiences. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a dynamic environment.

Requirements
  • Education: Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • Experience: 3-5 years of experience in operations, business analysis, or a similar role.
  • Skill Set: Strong analytical and problem-solving skills, hands-on experience in Excel (VBA a plus), and comfort working with data tools.
  • Soft Skills: Excellent organizational and planning abilities, great attention to detail, and strong communication and stakeholder management skills.
Benefits
  • Fully Remote Work Setup: Enjoy the flexibility of working from home.
  • Competitive Salary: A fair compensation package.
  • Inclusive Work Environment: A welcoming and diverse workplace.
  • Well-being Program: Prioritize your mental health and well-being.
  • Clear Induction Program: Get settled quickly and easily.
  • Mentoring Buddy: Receive guidance and support.

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