Operations Efficiency Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeeResource Full time ₱60,000 - ₱80,000
Job Description

The role of a Resource Coordinator plays a vital part in optimizing the productivity of engineers within the support department. Key responsibilities include managing engineering calendars, coordinating IT resources, and driving task completion.

Key Responsibilities:
  • Manage engineering calendars and tickets for a global support organization across multiple time zones
  • Coordinate all IT resources to drive task completion and ensure efficient resource utilization
  • Coordinate scheduling of work with internal resources and client contacts
  • Manage internal and onsite technical resources in our ticketing system
  • Evaluate, prioritize, and assign IT to support requests, following up where necessary to ensure completion of outstanding items
  • Monitor service personnel schedules to ensure support coverage and lack of scheduling conflicts
  • Monitor resource schedules to ensure prompt service delivery and timely entry on service requests
Requirements:
  • Excellent communication and interpersonal skills, specifically strong customer service skills
  • Strong organizational and time management skills
  • Attention to detail
  • Decision-making and problem-solving skills
  • Ability to multi-task in a fast-paced environment
  • English language proficiency sufficient for professional communication in a business environment
  • College degree or equivalent work experience

We value ownership, execution, growth, intelligence, and camaraderie. We seek individuals who share our Core Values, thrive, and contribute to this environment while prioritizing the customer's needs.

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