Careers in Project Leadership

2 weeks ago

Taguig, National Capital Region, Philippines beBeeProjectManagement Full time $60,000 - $90,000

Job Overview:

  • A Career in Project Management: Lead initiatives within the Global Customer Care space. This role is ideal for hands-on PMs who thrive in cross-functional environments and are comfortable working with business users, IT, and Product teams.

Key Responsibilities:

  1. Manage End-to-End Project Execution: Ensure alignment with business goals and timely delivery.
  2. Capture Requirements: Translate detailed requirements into standardized documentation and actionable user stories.
  3. Document Business Processes: Collaborate with subject matter experts to document business processes, identify gaps, and propose effective solutions.
  4. Facilitate Agile Practices: Lead project teams using Agile methodologies, including managing Kanban or Scrum boards and facilitating ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives.

Requirements:

  • Agile Methodologies: Proven experience with Agile frameworks, including SCRUM, Kanban, and Sprint-based delivery.
  • Requirements Gathering: Demonstrated ability to gather, document, and translate business requirements into actionable deliverables.
  • System Knowledge: Familiarity with system integrations, user acceptance testing (UAT), change management, and business process mapping.
  • Tool Proficiency: Proficiency in tools such as SQL, Excel, Visio, Jira, or similar project and collaboration platforms.
  • Communication & Collaboration: Strong communication and interpersonal skills with the ability to effectively engage diverse teams and executive stakeholders.
  • Organizational Skills: Excellent organizational skills with a high attention to detail and a commitment to delivering high-quality solutions.
  • Change Management: Experience driving organizational change and managing resistance with a proactive and collaborative approach to problem-solving.

Education and Experience:

  • Education: Bachelor's degree in Business, Information Technology, or a related field. A Master's degree is a plus.
  • Experience: 5+ years of project management experience, preferably within a Customer Care organization.
  • Certifications: PMP, PMI-ACP, SAFe, or Scrum Master certification is a plus.

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