Store Operations Manager

2 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomerOperations Full time ₱4,000,000 - ₱8,000,000
Job Role

The Customer Operations Specialist plays a pivotal role in driving business growth through strategic customer engagement and operational excellence.

  • Key Responsibilities
    • Coaching and Mentoring:
      • Develop and execute coaching programs for Agency Supervisors and Agency Coordinators to foster strong relationships with key store personnel, enhance agency screening, training, and development.
      • Design and implement personalized training and development programs for Key Agency Personnel (AC Supervisors and Area Coordinators) via field coaching and one-on-one meetings through the Kamustahan Program.
    • Training and Development Evaluation:
    • Build Strong Store Relationships:
      • Strengthen relationships with key store personnel through regular store visits in GMA direct accounts and modern trade accounts within the assigned territory.
    • Monthly Review and Analysis:
      • Determine appropriate merchandiser count and man-hours to maximize productivity.
    • Merchandiser Workflow Optimization:
    • Time and Motion Studies:
    • Quality Merchandiser Deployment:
    • Promotions and Sales Program Execution:
      • Ensure systems like Kamustahan, KRA Checking and Evaluation (Availability, Facings, Planogram/MD compliance) are followed and maximized to resolve in-store merchandising concerns promptly.
      • Create and update the Store Info Manual quarterly, including key store personnel, availability scores, facings measurements, and achievement targets.
    • Trade Promos and BTL Execution:
    • Project Recruitment:
    • Audit and Performance Checks:
    • End Project Reporting:
  • Key Performance Indicators
    • Implementation of national in-store merchandising based on standard guidelines and workflows.
    • Management of regular and special POPs, including shelf talkers, headers, wobblers, mass displays, product highlights, special displays, decals, MS Displayer, and special containers.
    • Out-of-Home (OOH) Merchandising Management.
  • Process Improvements
    • Suggest operational improvements in availability, visibility, merchandising, promotion execution, and Bad Order management.
    • Development of standard BCPs for ACs at the store level to ensure productivity during store visits.
    • Creation of pilot and stretch programs to test new processes improving availability, visibility, merchandising, and promo execution for growth and profit.
  • Administrative Tasks
    • Maintenance of good record-keeping systems and completion of routine reports.
    • Timely submission of required reports by Partner Agencies.
    • Management of AC and BTL incentives.
    • Submission of reports requested by the company for all MNC SKUs.
  • Minimum Qualifications
    • Strong passion for learning and career growth, with relevant experience and knowledge.
    • Excellent communication and interpersonal skills.
    • Strong analytical skills and business acumen.
    • Basic marketing (4Ps) and computational skills.
    • Knowledge of Cost Benefit Analysis and Basic Marketing Research techniques.
    • Willingness to do fieldwork and be assigned anywhere, including Laguna.

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