Highly Skilled Servicenow Professional
1 week ago
Servicenow Expert
">">Deltek is seeking a highly skilled Servicenow expert to join our Information Technology team. The ideal candidate will have extensive knowledge of Servicenow configuration management and be able to provide strategic direction and guidance for the administration, support, and maintenance of core ITSM (Incident, Problem, Knowledge, Change, and Request Management and CMDB), ITOM Discovery (SCCM, JAMF, Qualys) and HAM.
">The successful candidate will be responsible for researching and analyzing business requirements, providing conceptual and detailed designs to meet business needs, developing, enhancing, and managing configurations in Servicenow, and testing and supporting the rollout of solutions.
">Key responsibilities include:
">- Providing advanced-level assistance to Servicenow admins for day-to-day operations/support cases.
- Considered an expert in troubleshooting Servicenow, CMDB, and ITAM database structures, data management, and process enhancement.
- Leading the development and deployment of new integrations with internal/external systems.
- Interface regularly with team members providing quality Servicenow end user support, while delivering exceptional customer service.
Requirements:
">- Bachelor's degree in technology or equivalent experience required.
- 6-8+ years in an IT environment with strong IT Service Management experience and a solid understanding of ITIL.
- 5-7+ years of Servicenow experience in administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance.
- 5-7+ years proficiency in customizing Servicenow through form customizations, business rules, workflows, client scripts, script includes, UI policies/actions, security rules, and other Servicenow constructs.
As a member of our Information Technology team, you will enjoy a dynamic and collaborative work environment with opportunities for professional growth and development. We offer competitive compensation and benefits packages that align with your skills and experience.
">Others:">Our company values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. If you are passionate about Servicenow and IT Service Management, and want to join a talented team of professionals who share your commitment to excellence, apply now
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