
Operations Project Manager
1 week ago
This is a remote role that requires strong organizational and project coordination skills to support the company's marketing and sales engine.
Key Responsibilities:- Customer Service Support: Monitor and respond to messages in the company inbox, escalate customer service questions to the appropriate internal team, and maintain accurate friendly responses using templates and FAQs.
- Beer Support Material Coordination: Serve as a liaison between the sales team and external design agency, ensure beer support materials are requested, complete, accurate, and delivered on time, and upload final files into Airtable.
- Retail Program Execution: Track seasonal and evergreen retail promotions, ensure all materials are ordered, designed, and distributed on schedule, manage customer-facing components of programs, and work with vendors and internal stakeholders to ensure promo execution stays on track.
- Sales Support Coordination: Track inbound marketing support requests from the sales team, circulate design drafts to stakeholders, collect feedback, and communicate deadlines, and ensure materials are delivered and uploaded to the correct systems and folders.
- Beer Data & Project Management: Manage Airtable databases to ensure beer stats, release info, and marketing assets are accurate and timely, track progress of label development, and coordinate across marketing, design, and web teams to ensure website pages and social assets are created and published on time.
- Excellent written communication in English
- Highly organized with strong project coordination skills
- Familiar with Gmail, Google Workspace, and project management tools like Airtable or Trello
- Comfortable working independently and collaborating across time zones
- Bonus points for experience in beverage, CPG, or agency coordination
- Remote work opportunity
- Flexibility to work independently
- Opportunity to work with a dynamic and growing company
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