Training Development Specialist

3 days ago


Davao City, Davao, Philippines VXI Global Solutions Full time
Job Description

This entry-level position in the training department focuses on delivering training needs as specified by clients. Key responsibilities include reporting on trainee performance during the training period through evaluations and assessments, as well as conducting minor coaching to manage trainees' behavior.

Key Responsibilities:
  • Deliver product-specific training sessions.
  • Evaluate trainee performance using assessment tools.
  • Develop and publish training modules.
  • Analyze training needs for agents in production to improve their performance regarding product knowledge and process updates.
Requirements:
  • Must have completed at least two years of college.
  • Must be at least 18 years old.
  • Able to read, speak, and write English proficiently to communicate with customers and comprehend instructions.
  • Preferably has six months to one year of call center experience.
  • Preferably has experience in training or related fields.
Work Details:

Full-time employment with regular working hours.



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