
Transformative Business Director
1 week ago
This leadership role involves driving strategic initiatives to boost business performance. The ideal candidate will be responsible for analyzing key areas of improvement and developing targeted solutions.
Key Responsibilities:
- 1. Strategic Planning
- 2. AI/ML Adoption
- 3. Process Optimization
- 4. Cross-functional Collaboration
- 5. Change Management
Required Qualifications:
- • Bachelor's degree in a relevant field (Master's preferred)
- • Six Sigma Black Belt certification (mandatory)
- • 12+ years of experience in BPO/KPO/Shared Services with transformation project ownership
- • 5+ years of experience leading AI/ML initiatives with model lifecycle deployment understanding
- • Proficient in Python, SQL, Power BI/Tableau, and exposure to AI platforms
- • Strong command over automation technologies
- • Deep understanding of BPO metrics and operational challenges
Preferred Traits:
- • Strategic thinker with problem-solving mindset
- • Strong leadership presence with ability to influence C-level stakeholders
- • Excellent communication and storytelling skills
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