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Commercial Support Associate

2 weeks ago

Manila, National Capital Region, Philippines Cambridge University Press Full time
Role Overview

The Commercial Support Associate role plays a vital part in supporting the Commercial Teams globally to achieve their financial goals in all product groups and delivering outstanding customer service to our institutional customers.

Key Responsibilities
  1. Provide Support: Offer first and second-level support to the wider Commercial team, particularly the EMEA and Americas Commercial teams, as well as institutional customers.
  2. Collaborate with Teams: Work closely with the manager and members of the Commercial Operations team based in EMEA and the UK to achieve shared goals.
  3. Drive Process Improvement: Guide proactive initiatives to deliver consistent and exceptional levels of back-office and customer support.
  4. Ensure Efficiency: Ensure an efficient approach to work with a focus on detail and data accuracy, turning around incoming requests quickly.
Requirements
  • Customer Service or Administrative Experience: Possess some experience in customer service, administration, or commerce, preferably with exposure to high-volume process tasks.
  • Fast-Paced Environment: Proven ability to thrive in a fast-paced environment.
  • CRM and Zendesk Knowledge: Familiarity with CRM and Zendesk is essential.
  • Data Analysis: Be very comfortable working with data and possess analytical thinking skills.
  • Excel Analyze Experience: Advantageous to have experience with Excel analysis.
  • Hybrid Setup: Amenable to working in either UK or US hours on a hybrid setup.