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Index Support Expert

1 week ago

Manila, National Capital Region, Philippines MSCI Inc Full time
Job Overview

The Index Support Expert will play a critical role in ensuring the delivery of high-quality support to our clients. This includes responding to client inquiries, resolving issues, and providing training and education on MSCI products.

Key Accountabilities
  • Respond to client inquiries in a timely and professional manner.
  • Resolve client issues through effective problem-solving and communication.
  • Develop and deliver training programs to educate clients on MSCI products.
  • Collaborate with internal teams to ensure seamless delivery of client requests.
  • Stay up-to-date with industry trends and competitor activity.
  • Identify opportunities for process improvements and implement changes as needed.
Requirements
  • Relevant bachelor's degree.
  • Excellent communication and interpersonal skills.
  • Proven experience in customer-facing roles.
  • Knowledge of MSCI products and services is an asset.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Self-motivated and results-driven individual.