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Sales Relationship Manager
2 weeks ago
As a seasoned professional in client relationships, you will be responsible for fostering strong bonds with clients to ensure their satisfaction and loyalty.
Job DescriptionA key aspect of this role is to understand the needs, goals, and preferences of our clients and develop tailored solutions to meet these requirements. This involves active engagement and communication to build trust and ensure client satisfaction with our products or services.
Relationship Management: Develop and nurture long-term relationships with clients by delivering exceptional customer service and addressing any concerns or issues that may arise.
Client Retention: Focus on retaining existing clients by identifying areas for improvement and implementing strategies to enhance their experience and satisfaction.
Account Management: Serve as the primary point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests.
Upselling and Cross-selling: Identify opportunities to expand the range of products or services provided to clients and collaborate with the sales team to generate new revenue streams.
Issue Resolution: Handle and resolve client complaints or issues in a timely and effective manner, escalating complex or critical issues to internal stakeholders as needed.
Performance Analysis: Monitor and analyze client metrics to identify trends and proactively address any challenges, using data-driven insights to inform recommendations and strategies.
Contract and Agreement Management: Collaborate with internal teams to ensure accurate maintenance and renewal of client contracts and agreements.
Client Feedback and Surveys: Conduct regular feedback surveys or interviews to gather insights, identify areas for improvement, and measure client satisfaction.
Continuous Improvement: Stay up-to-date with industry trends and best practices in client relationship management, suggesting and implementing process improvements to enhance client satisfaction and loyalty.
Requirements
5+ years of sales experience in technical, enterprise, or B2B environments
Proven account management or relevant experience
Experience delivering client-focused solutions based on customer needs
Industry background in telco, ICT, IT, FMCG, retail, manufacturing, non-food, or logistics
Exceptional communication skills and ability to articulate well
Ability to adapt to changing industry trends and language
Attention to detail and adherence to deadlines
Bachelor's degree in any field
Equal Opportunity Employer
We promote equal opportunity to applicants and do not tolerate any form of discrimination throughout the employee lifecycle.
Join us in creating a workplace where everyone feels valued and respected.
Attracting top talent is crucial to our success. If you're passionate about building meaningful relationships with clients, explore opportunities with us.
Why work with us?
Meaningful work
Opportunities for growth
Collaborative environment
