Call Center Leadership Role

4 days ago


Manila, National Capital Region, Philippines Peak Outsourcing, Inc. Full time
Job Overview

Peak Outsourcing, Inc. is seeking an experienced Team Leader to join our team in our Makati City location.

Main Responsibilities
  • Lead and manage a team of call center agents, focusing on delivering exceptional customer service.
  • Develop and implement strategies to enhance team performance, productivity and efficiency.
  • Collaborate with the call center management team to establish and maintain best practices, policies and procedures.
  • Provide real-time feedback and support to agents, addressing any issues or concerns promptly.
  • Contribute to the recruitment and training of new call center agents, ensuring a high-quality team.
  • Analyse call centre metrics and data to inform decision-making and drive business success.
Requirements
  • At least 3-5 years of experience in a call center or customer service supervisory role.
  • Excellent communication and interpersonal skills, with the ability to engage with customers and team members effectively.
  • Proven leadership abilities, with a track record of motivating and developing high-performing teams.
  • Strong analytical skills, with the ability to interpret data and drive informed decision-making.
  • Able to work in a fast-paced, dynamic environment and adapt to changing circumstances.
  • Passionate about delivering exceptional customer service and committed to ongoing improvement.

We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.



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