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Account Growth Professional

1 week ago

Angeles City, Central Luzon, Philippines Clark Outsourcing Full time
Job Description
Clark Outsourcing is seeking a highly motivated and organized Account Growth Professional to manage small to medium client accounts, ensuring service delivery and satisfaction. As a key member of our team, you will be responsible for handling inquiries, scheduling meetings, and supporting staff management, including onboarding, attendance tracking, and performance monitoring, along with assisting with recruitment.

Responsibilities
  • Serve as the primary driver of the client onboarding process by scheduling and leading initial calls, establishing expectations, and introducing key processes and deliverables.
  • Guide clients through the onboarding framework, covering staffing plans, training schedules, and technology requirements.
  • Conduct weekly check-ins to provide updates on progress, address client concerns, and discuss staffing updates, operational needs, and training plans.
  • Ensure ongoing client satisfaction and foster strong relationships by proactively engaging and responding to client needs throughout the onboarding period.

Requirements
  • Proven experience in onboarding, account management, or client services.
  • Strong organizational and project management skills to handle multiple priorities simultaneously.
  • Excellent communication and presentation skills to effectively engage with clients and stakeholders.
  • Proficiency in CRM tools and project management platforms (e.g., Airtable, Google Suite, Zoho).
  • Demonstrated ability to collaborate with cross-functional teams, including recruitment and training departments.

Benefits
At Clark Outsourcing, we offer a range of benefits, including health and welfare benefits, beyond work opportunities, travel opportunities, leave benefits, extra perks, and growth and recognition.