Operations Transformation Specialist

1 day ago

Cainta, Calabarzon, Philippines beBeeTransformation Full time ₱800,000 - ₱1,000,000

Operations Transformation Lead

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This critical role oversees the strategic execution of key initiatives across the operations landscape.

The Operations Transformation Lead plays a key part in managing the portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery.

The ideal candidate will drive cross-functional coordination, monitor project performance, mitigate risks, and support the transformation agenda across geographies.

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Key Responsibilities:

  • Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals.
  • Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.
  • Develop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.

Project Management & Execution

  • Drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.
  • Develop detailed project plans, charters, status reports, and risk mitigation strategies.
  • Ensure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid).

Stakeholder Engagement & Communication

  • Partner closely with operations leaders, enabling teams (WFM, QA, Training), technology, and other support functions to ensure initiative success.
  • Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.
  • Communicate proactively with stakeholders to manage expectations and foster collaboration.

Process Improvement & Value Delivery

  • Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.
  • Track and report on benefits realization, including financial and non-financial impact across initiatives.
  • Support change management efforts to ensure smooth adoption and sustainability of new solutions.

Requirements:

  • Strong analytical and problem-solving skills
  • Attention to detail and a focus on data accuracy
  • Effective time management and ability to prioritize tasks under pressure
  • Proactive and results-driven approach to operational challenges
  • Strong collaboration and communication skills to work with cross-functional teams
  • Excellent communication skills with the ability to translate complex data into actionable insights for non-technical stakeholders

Qualifications:

  • Bachelor's degree in Business, Operations, Industrial Engineering, or related field
  • 5+ years of work experience with preferred project and portfolio management in an operations or contact center environment
  • Experience tracking and reporting operations compliance metrics
  • Strong knowledge in delivering complex initiatives
  • Strong analytical, organizational, and leadership skills
  • Excellent communication and stakeholder management abilities
  • Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA, Asana) and MS Office Suite preferred
  • PMP, Prince2, or Agile/Scrum certification preferred

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