Customer Experience Specialist

2 days ago


Davao City, Davao, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,400,000

At Genfinity, we are seeking an exceptional Customer Service Associate II to join our team.

Job Description:

The ideal candidate will be responsible for providing prompt and courteous customer service via phone calls. They will work closely with medical providers across multiple states, ensuring a seamless experience for all parties involved.

Key Responsibilities:

  • Answering phone inquiries regarding workers' compensation claims

  • Managing calls effectively using StrataWare, CompIQ, and Call Track

  • Providing accurate and timely information to customers

  • Resolving issues in a professional and courteous manner

Requirements:

  • Bachelor's degree in healthcare or business-related field or equivalent experience

  • Minimum one year of customer service experience

  • Ability to learn ICD-9/ICD-10 and CPT/HCOC coding

  • Excellent communication and interpersonal skills

Benefits:

We offer a dynamic work environment and opportunities for growth and development. If you're passionate about delivering exceptional customer service and working in a fast-paced industry, we encourage you to apply.

Equal Opportunity Employer:

Genfinity is committed to equal employment opportunity and welcomes applications from diverse candidates.



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