Operations Specialist
7 days ago
The Operations Associate plays a pivotal role in supporting the daily operations of our fast-growing platform. This individual will collaborate closely with internal teams, clients, and external vendors to ensure seamless service delivery.
Main Responsibilities- Lab Test Management
- Process lab test orders and guarantee timely and accurate delivery of results
- Coordinate with vendors to resolve order or delivery issues
- System Monitoring & Issue Resolution
- Monitor internal dashboards for system delays or outages
- Proactively troubleshoot and escalate issues across multiple platforms
- Customer Support & Communication
- Provide direct support to customers via Slack, email, and internal ticketing systems
- Maintain SLA standards for response and resolution times
- Interact with clients primarily through chat, with occasional voice support
- Operational Support
- Assist the Operations team with routine tasks to ensure smooth workflow
- Collaborate cross-functionally to support process improvements and documentation
- A minimum of 3-7 years of professional work experience in a startup environment
- Experience in healthcare settings is a strong advantage
- Strong technical aptitude; comfortable working across multiple systems and tools
- Problem-solving mindset with the ability to work independently and adapt in a startup environment
- Excellent communication skills, especially written communication via chat
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