Technical Engineering Lead

6 days ago


Manila, National Capital Region, Philippines Finastra Philippines Inc Full time
Job Description

The Expert Technical Engineer is the primary point of contact between Finastra clients and the organization, ensuring a world-class customer experience.

  • Provide technical support to customers, resolving issues in a timely manner.
  • Collaborate with functional consultants to ensure seamless delivery of software and services.
  • Perform technical investigations and provide root cause analysis to resolve complex issues.
  • Update clients on progress and ensure timely resolution of issues.
  • Participate in client meetings and WebEx sessions to ensure effective communication and issue resolution.
Requirements
  • 7+ years of technical customer support experience in the banking or financial industry.
  • Proven leadership experience in driving technical support standards and procedures.
  • Expert debugging skills and experience with debugging tools on different operating systems.
  • Strong analytical and problem-solving skills, with attention to detail and ability to work independently.
  • Excellent communication and interpersonal skills, with ability to collaborate effectively across teams.


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