Customer Service Representative
3 weeks ago
Unlock a fulfilling career in customer experience with Likha Careers. As a Customer Experience Agent, you will play a vital role in delivering exceptional service and resolving customer concerns.
About the RoleWe are seeking a highly skilled and motivated individual to assist customers with their inquiries, ensure accurate documentation, and introduce them to our latest offerings. If you have a passion for delivering top-notch customer service and are eager to learn and grow, this is an ideal opportunity for you.
Key Responsibilities:- Assist customers with issues and concerns related to their use of our products and services
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as needed
- Up-sell existing customers on new or enhanced services
To be successful in this role, you will need:
- A minimum of a high school diploma or equivalent
- Strong computer navigational skills
- Proficiency in Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening and comprehension abilities
- A professional and courteous demeanor
- A customer-oriented approach
At Likha Careers, we believe in providing a supportive and stimulating work environment that fosters growth and development. Our comprehensive benefits package includes:
- Health, dental, and vision coverage/HSAPaid Time Off (PTO)Paid holidays and sick leaveLeadership development programsPaid training and tuition reimbursementEmployee Assistance Program (EAP)
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