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Business Process Optimization Expert

3 weeks ago


Iloilo City, Western Visayas, Philippines Sagility Full time
Role Summary

This Operations Manager position plays a critical role in driving business growth and ensuring operational excellence. The ideal candidate will have a strong background in call center operations, process improvement, and staff development.

About the Company

Sagility is a leading provider of transformation-driven BPM services and industry-leading technology. Our expertise in the healthcare domain enables us to deliver optimized member/patient experiences.

Key Responsibilities:

  • Develop and implement strategies to improve operational efficiency and customer satisfaction.
  • Manage and motivate a team of Shift Managers and agents to achieve targets.
  • Analyze data to identify trends and areas for improvement.
  • Communicate effectively with clients and stakeholders to ensure seamless operations.