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Business Process Optimization Expert
3 weeks ago
This Operations Manager position plays a critical role in driving business growth and ensuring operational excellence. The ideal candidate will have a strong background in call center operations, process improvement, and staff development.
About the CompanySagility is a leading provider of transformation-driven BPM services and industry-leading technology. Our expertise in the healthcare domain enables us to deliver optimized member/patient experiences.
Key Responsibilities:
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
- Manage and motivate a team of Shift Managers and agents to achieve targets.
- Analyze data to identify trends and areas for improvement.
- Communicate effectively with clients and stakeholders to ensure seamless operations.