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Process Optimization Specialist

3 weeks ago

Cebu City, Central Visayas, Philippines Level Up Business Process Outsourcing Services OPC Full time
Overview of Responsibilities

The Operations Manager is responsible for managing the day-to-day activities of the business unit, including:

• Delivering high-quality services to clients.

• Managing and overseeing the business unit's functioning out of the Philippines operating center.

• Running the Centre of Excellence delivery ops for production across the Philippines.

• Maintaining Client Service Level Agreement Standards (SLA's) and client satisfaction.

The ideal candidate will have experience in operations management, process optimization, and team leadership.