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BPO WFM Realtime Analyst Expert

2 weeks ago

Pasay, National Capital Region, Philippines RSD Human Resources Management Consultancy Full time

RSD Human Resources Management Consultancy is seeking a highly skilled BPO WFM Realtime Analyst to join our team. As a BPO WFM Realtime Analyst, you will play a crucial role in optimizing business processes and improving operational efficiency.

The ideal candidate will have a minimum of 2-3 years of experience as a WFM RTA and possess in-depth knowledge of WFM Tools such as Nice IEX and CMS Avaya. Experience in handling voice LOB is preferred, and expertise in forecasting and scheduling is a significant plus.

In this role, you will be responsible for analyzing data, identifying trends, and developing strategies to improve operational efficiency. You will work closely with cross-functional teams to implement process improvements and drive business growth.