Cafe Operations Manager
3 weeks ago
Location: Global Business Tower, Quezon City
Reports to: General Manager
Employment Type: Full-time
Key Responsibilities
- Operations Management: Oversee the day-to-day operations of the cafe, including opening and closing procedures, cleanliness, and overall cafe appearance.
- Staff Management: Hire, train, schedule, and supervise cafe staff, ensuring they provide excellent customer service and adhere to cafe policies and procedures.
- Customer Service: Maintain high standards of customer service, addressing customer concerns and resolving issues promptly and effectively.
- Inventory Management: Monitor inventory levels, order supplies, and manage vendor relationships to ensure that the cafe is always well-stocked.
- Financial Management: Handle cash management, monitor daily sales, and ensure that financial transactions (Profit and Loss) are accurate and secure. Assist with budgeting and cost control.
- Menu Development: Collaborate with the kitchen team to develop and update menu items, considering customer preferences and trends.
- Quality Control: Ensure that all food and beverages served meet quality and presentation standards.
- Marketing and Promotions: Assist in creating and implementing marketing strategies and promotions to attract customers and increase sales.
- Compliance and Safety: Ensure that the cafe complies with health and safety regulations, including food safety standards and employee safety protocols.
Qualifications:
- Bachelor's Degree: Preferably in hospitality management.
- Previous Experience: As a Cafe Manager or similar role in the food and beverage industry.
- Leadership Skills: Strong leadership and team management skills.
- Customer Service Skills: Excellent customer service and communication skills.
- Problem-Solving Skills: Ability to multitask and work under pressure in a fast-paced environment.
- Financial Management Skills: Knowledge of financial management and inventory control (P&L and Inventory Management).
- Safety Regulations: Familiarity with health and safety regulations.
- Marketing Knowledge: Basic knowledge of marketing and promotional strategies.
- Culture Enthusiast: Passion for coffee and food culture.
- Familiarity with Systems: Knowledge on Food Safety, HCCP standards, and Repair & Maintenance procedures.
- Software Proficiency: Familiarity in restaurant management software and inventory management tool.
- Quick Decision-Maker: Problem solving and quick decision-making skills.
Estimated Salary: P 80,000 - P120,000 per month.
About Us:
Lonely Owl Premier Cafe values highly skilled professionals who embody our core values of customer satisfaction, teamwork, and continuous improvement.
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