Helpful Customer Service Specialist

3 days ago

San Juan, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,500,000
Job Title

Customer Support Representative

,About the Role
  • Provide timely and effective support to customers through various channels
  • Handle customer inquiries related to products, orders, and accounts in a professional manner
  • Utilize Gorgias and Shopify to manage tickets and deliver fast, accurate support
,Key Responsibilities
  1. Respond to customer communications via chat, email, or phone in a friendly and professional tone
  2. Address product information requests, order tracking queries, returns, and account concerns efficiently
  3. Maintain knowledge of product updates and support practices to ensure consistent customer experiences
,Benefits Package
  • Competitive compensation with annual performance-based increases
  • Comprehensive paid time off policy for rest and relaxation
  • Affordable health insurance options to promote overall well-being
  • Holiday bonuses as appreciation for hard work and dedication
  • Fully remote setup allowing flexibility and convenience
,Requirements
  • Excellent written and spoken English communication skills
  • At least 1 year of hands-on experience with both Shopify and Gorgias
  • Ability to work independently and handle multiple conversations simultaneously
  • Empathy, patience, and reliability when addressing customer concerns
  • Strong teamwork skills and attention to detail
,Home Office Requirements
  • Your own computer or laptop (i5 processor or equivalent)
  • A stable internet connection (at least 15 Mbps upload/download speed)
,

We value your skills and experience. If you are passionate about delivering exceptional customer experiences from home, we invite you to apply.

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