Help Desk Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomerCentric Full time ₱300,000 - ₱500,000
Job Description

As a key point of contact, you will be the connection between our customers and the business. Your role involves supporting customers with their requirements, including assisting them with queries and helping them get the most out of our platform.

Responsibilities
  • Ensure incoming requests are answered promptly and dealt with efficiently, maintaining the highest level of customer service.
  • Create a sense of prompt and detailed attention for each customer, giving them an experience that makes them feel valued.
  • Manage client concerns to deliver resolution, or coordinate escalation when necessary.
Requirements
  • Microsoft Office Suite - Intermediate
  • Outstanding written and verbal communication skills
  • High attention to detail
  • Active and creative problem-solving skills
  • Strong conflict resolution and mediation skills
  • Jira ticket management experience
Key Skills
  • Customer-focused mindset
  • Effective communication skills
  • Problem-solving abilities
  • Conflict resolution skills

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