Client Support Specialist

7 days ago


Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time

Looking for a new challenge? ISTA Solutions is seeking an experienced Client Support Specialist to join our team

About the Role

This full-time position involves providing top-notch customer support and assistance to our clients. The ideal candidate will be able to think critically, communicate effectively, and solve problems efficiently.

Key Responsibilities
  • Respond to inbound customer calls, resolving queries and concerns efficiently
  • Collaborate with the onshore team to resolve billing-related issues
  • Update and maintain accurate customer records and appointment information
  • Maintain high levels of customer satisfaction through effective communication and problem-solving
  • Participate in ongoing training and development to improve skills and performance
Requirements and Qualifications
  • At least 6 months BPO experience, preferably in a Voice Account
  • Appointment Setting experience is highly valued
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Excel/Google Sheets
  • Able to work in a fast-paced environment and adapt to changing priorities
Benefits and Perks
  • Competitive compensation package
  • Comprehensive health insurance coverage
  • Night differential and attendance bonus
  • Paid time off and convertible leave credits
  • Opportunities for career growth and professional development


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