Instructional Designer

3 days ago


Quezon City, National Capital Region, Philippines Afni, Inc. Full time

Afni, Inc. is a dynamic organization that provides innovative solutions to the call center industry.

Job Description:

We are seeking a skilled Instructional Design Specialist to join our team.

The successful candidate will be responsible for conducting integrated training needs assessments and evaluating, coordinating, designing, and delivering comprehensive training programs to support call center operations.

  • Selects or develops training aids, including instructor-led Training, Computer Based Training, handbooks, job aids, demonstration models, multimedia visual aids, computer tutorials, and reference works.
  • Develops training curricula and/or recommends or utilizes programs that meet instructional goals and objectives, including use and support of a Learning Management System.
  • Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, meetings, and cooperative learning workshops.

The ideal candidate will have a degree in Training/Development or a related field and at least two to five years' experience in design, development, and delivery of training materials in the call center industry or environment.



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