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Quality Professional

1 week ago

Angeles City, Central Luzon, Philippines Majorel Full time
Role Description:

This role involves leading a team of quality professionals in ensuring the highest standards of quality in our Contact Center Operations.

The successful candidate will be responsible for analyzing data to identify areas for improvement, developing strategies to enhance customer experience and sales conversion rates, and collaborating with operations teams to create improvement action plans.

Key Accountabilities:
  • Lead a team of quality professionals to ensure accurate evaluations and analysis of transaction monitoring data.
  • Analyze data to identify areas for improvement and develop strategies to enhance customer experience and sales conversion rates.
  • Collaborate with operations teams to create improvement action plans and implement changes.
  • Develop and maintain strong working relationships with internal operations personnel and clients.