Quality Assurance Manager

3 days ago


Angeles City, Central Luzon, Philippines Sutherland Global Full time
Job Summary:

We are seeking an experienced Quality Manager to join our team at Sutherland Global. As a Quality Manager, you will be responsible for driving quality improvements and ensuring compliance with key initiatives.

Key Responsibilities:
  • Collect and analyze customer feedback from internal and external channels
  • Ensure compliance with key initiatives through complaint tracking and project management
  • Build a positive experience by disseminating best practices
Requirements:

You should have a strong background in quality assurance, customer experience, or a related field. Proven project leadership skills and excellent communication abilities are essential.

You should also be able to inspire and influence others, possess a passion for learning, and have good computer skills.

Exceptional research skills, a professional demeanor, and attention to detail are also required.



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