Highly Skilled Operations Expert

7 days ago

Sorsogon, Bicol, Philippines beBeeTechnical Full time $6,000 - $72,000
Technical Operations Specialist

We are seeking a Technical Operations Specialist to join our Control Room team. This role will play a vital part in managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution, conceptualizing new operational flows, and guaranteeing the seamless operation of all company products.

Responsibilities:
  • Operational Ownership: Take full ownership of high-level monitoring for the company's operations, ensuring smooth and efficient processes across the business.
  • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
  • Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
  • Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
  • Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.
Requirements:
  • At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
  • Able to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level
  • Product-oriented mindset: Able to bring long-term risk prevention and mitigation strategies
  • Comfortable investigating into complex SQL queries and relational databases
  • Ability to develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies
  • Experience with Jira and Prometheus, Grafana, New Relic or other monitoring tools is a plus
  • Fluent English skills, able to unravel complexity in a simple and understandable manner
  • Analytical, independent, and tech-savvy individual
  • Comfortable with fast-paced environments and heavy context switching
Benefits:

Join a dynamic team working on a cutting-edge technology platform that connects bus, rail, and ferry operators with online retailers. Our company offers a chance to grow professionally and contribute to shaping the future of travel.

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