Incident Management Specialist with ITIL Certification

24 hours ago


Manila, National Capital Region, Philippines GECO Philippines Full time
About GECO Philippines

GECO Philippines is a reputable organization seeking a skilled Incident Manager to join our team. As an Incident Manager, you will play a crucial role in ensuring the smooth operation of our IT systems.

Job Summary

We are looking for a highly motivated and experienced Incident Manager who can provide expert-level support in managing incidents from start to finish. The ideal candidate will have a strong technical background, excellent problem-solving skills, and experience in IT service management.

Key Responsibilities
  • Manage incidents from initial reporting through to resolution
  • Analyze and troubleshoot issues using tools such as Solarwinds and Monitoring Tools
  • Collaborate with internal teams to resolve incidents efficiently
  • Maintain accurate records of incidents and implement process improvements
Requirements

To be successful in this role, you will need:

  • A strong technical background, particularly in Network, Wintel, and Linux
  • ITIL certification
  • Experience working with SAP and Azure
  • Excellent problem-solving skills and attention to detail
Benefits

We offer a competitive salary, comprehensive training program, and a hybrid work arrangement that includes 3 days onsite and 2 days work-from-home. This role is perfect for someone who wants to develop their skills and advance their career in IT service management.



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