Remote Community Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerSupport Full time $3,600 - $4,800

Community Phone is building the best phone for communities in America. We are your hair salon's business phone, how your auto-body shop texts you or gets appointments, your local government agency's operations line, and your mom's phone that she sometimes answers on her computer.

Our Team

Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator's Continuity Fund. We are customer-obsessed to the core.

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Job Description

As a Customer Support Representative, you will be responsible for tracking customer concerns, identifying trends, and driving calls to ensure every customer has an extraordinary experience.

  • Track customer concerns, identifying trends, and driving calls
  • Work Cross-Functionally to remove customer obstacles
  • Ensure every customer has an extraordinary experience
Requirements

You must have:

  • Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people
  • Kind to your core
  • Able to Adapt quickly to change
  • Excellent in both Verbal and Written English Communication skills
Benefits

We offer competitive compensation, flexible working hours, and opportunities for professional growth.

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