Benefits and Compensation Specialist

6 days ago


Davao City, Davao, Philippines ibex Full time
About the Role

At ibex, we are seeking a highly skilled Benefits and Compensation Specialist to join our team. As a key member of our HR department, you will be responsible for administering government-mandated and company-initiated benefits across our Corporate and Site levels.

Key Responsibilities
  • Benefit Administration: Ensure that all benefits administered are consistent with their corresponding status and level, escalating special cases to HR Leaders as needed.
  • Record Maintenance: Maintain accurate records of all employee movements, including promotions, regularizations, and merit increases/salary adjustments.
  • HR System Management: Handle the HR information system and maintain accurate 201 files.
  • Collaboration: Partner with Operations and other departments to resolve employee benefits issues.
  • Training and Communication: Provide ongoing training on new processes and policies to employees, addressing any questions or concerns.
  • CORPORATE PARTNERSHIP: Communicate regularly with Corporate HR, maintaining knowledge of challenges, areas of improvement, and concerns.
  • Accountability: Be accountable for all decisions, actions, and directives related to job responsibilities.
  • Customer Satisfaction: Follow up in a timely manner to ensure internal customer satisfaction.
  • Process Improvement: Make recommendations to implement improved processes.
  • Compliance: Demonstrate knowledge, understanding, compliance, and enforcement of applicable Federal and Local laws and regulations.
  • Company Policies: Demonstrate knowledge, understanding, and compliance with company policies and procedures.
  • Feedback: Provide feedback to management concerning possible problems or areas of improvement in respective functions.
Qualifications
  • Educational Background: Bachelor's Degree.
  • Experience: 2 years of related experience required. Experience in handling C&B for a BPO or Call Center company is a plus.
  • Technical Skills: Proficient personal computer skills, including Microsoft Office. Human Resource Information System (HRIS) experience preferred.
  • Interpersonal Skills: Ability to maintain the highest level of confidentiality.
  • Problem-Solving: Ability to complete work with a high level of accuracy and attention to detail.
  • Adaptability: Ability to define problems, collect data, establish facts, and draw valid conclusions, prioritizing and working in a multi-tasked environment.
  • Flexibility: Ability to adapt to a flexible schedule including graveyard shift.
  • Communication: Excellent interpersonal, written, and oral communication skills.


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