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Cloud Infrastructure Operations Specialist
1 week ago
As a key member of our Avature team, you will play a critical role in ensuring the smooth operation of our cloud-based infrastructure. Our Infrastructure Specialists are responsible for delivering high-quality solutions that meet the needs of our customers and products.
You will work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your Key Responsibilities- Lead a Sub-Group with 30-40 direct reports and oversee KTLO activities, ensuring they are delivered with quality and as scheduled.
- Manage & lead a Service Group to monitor completion of KTLO activities, providing guidance, coaching, and mentoring to ensure team success.
- Establish and track key performance indicators (KPIs) to measure service operations performance, providing regular reporting and insights to management.
- Develop and implement training programs to ensure team members have the skills and knowledge required to deliver high-quality service.
- A recognized diploma/degree in IT or related discipline.
- At least 2 years of hands-on experience in software development and maintenance support.
- Possesses an excellent understanding of business requirements and IT strategies.
We're a leading provider of recruitment marketing and applicant tracking systems. We help organizations like yours attract, engage, and hire top talent. As part of our team, you'll be working on innovative projects that shape the future of recruitment and HR technology.
