Infrastructure & Technology DigiOps - Infrastructure Specialist-Cloud Application Operations -

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

An Infrastructure Specialist-Cloud Application Operations is responsible for providing 24/7 technical support for cloud-based solutions, addressing issues related to application, DevOps, middleware, security, and infrastructure. They handle Level 1.5 remediation across the fleet using a standard workflow and incident handling process. The specialist receives and records incident information, selecting appropriate actions to resolve issues and communicating the solution or action plan to the client. They are proficient in various tools and technologies, including APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, middleware components, network, security, and infrastructure. The specialist understands high-level cloud application architecture and can perform initial analysis on incidents. They manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. They also ensure DR and manual redundancy failovers. Daily, weekly, and monthly integrated service management reports are provided across the solution. The Infrastructure Specialist works with ticketing tools like ServiceNow, IBM Control Desk & Remedy, and automation tools such as Rundeck and IBM Runbook Automation. They are familiar with ITIL processes, including Incident (including Critical Incident Management), Problem, Change management, and Integrated Service Level Management. They utilize monitoring tools like IBM APM, Dynatrace, AppDynamics, NewRelic, Runscope, Netcool OmniBus to monitor the client's environment.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• API Monitoring

Preferred technical and professional experience

• API Monitoring

About Business Unit

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

#J-18808-Ljbffr

---