Service Delivery Team Lead

1 week ago


San Fernando, Central Luzon, Philippines Cloudstaff Philippines Inc. Full time

We are seeking a motivated and results-driven individual to join our team as a Service Delivery Team Lead. In this role, you will be responsible for leading and managing a team of customer service representatives, monitoring and managing the ticketing system, and providing guidance and support to team members.

Main Responsibilities:
  • Lead and manage a team of customer service representatives, providing guidance and support to ensure exceptional service delivery.
  • Monitor and manage the ticketing system, ensuring timely updates and notifications to employees and managers.
  • Develop and implement strategies to improve service delivery and team performance.

This is an excellent opportunity to develop your leadership skills and experience in team management and customer service delivery.



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