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Service Delivery Manager

2 weeks ago

San Fernando, Central Luzon, Philippines TeleTech Holdings, Inc. Full time

**Overview**

TeleTech Holdings, Inc. is a global leader in customer experience technology and services. We are committed to delivering exceptional customer experiences through our combination of humanity and technology.

**About the Role**

We are seeking an experienced Senior Manager, Operations to join our team in Metro Manila, Philippines. As a key member of our global team, you will be responsible for leading our service delivery team and driving business growth and excellence.

**Key Responsibilities**

  1. Leadership and Mentoring: Provide guidance and support to managers to achieve company and client goals.
  2. Performance Improvement: Develop strategies to improve key success metrics, including customer satisfaction scores and quality goals.
  3. Team Development: Identify areas for improvement and develop plans to enhance team performance.

**Requirements**

  • 3+ years of experience in call center operations or customer service industry.
  • Bachelor's Degree or equivalent.
  • Strong leadership and mentoring skills.
  • Ability to analyze data and develop strategies for improvement.