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Service Delivery Manager
2 weeks ago
**Overview**
TeleTech Holdings, Inc. is a global leader in customer experience technology and services. We are committed to delivering exceptional customer experiences through our combination of humanity and technology.
**About the Role**
We are seeking an experienced Senior Manager, Operations to join our team in Metro Manila, Philippines. As a key member of our global team, you will be responsible for leading our service delivery team and driving business growth and excellence.
**Key Responsibilities**
- Leadership and Mentoring: Provide guidance and support to managers to achieve company and client goals.
- Performance Improvement: Develop strategies to improve key success metrics, including customer satisfaction scores and quality goals.
- Team Development: Identify areas for improvement and develop plans to enhance team performance.
**Requirements**
- 3+ years of experience in call center operations or customer service industry.
- Bachelor's Degree or equivalent.
- Strong leadership and mentoring skills.
- Ability to analyze data and develop strategies for improvement.