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Customer Service Delivery Specialist

1 week ago

San Fernando, Central Luzon, Philippines Cloudstaff Philippines Inc. Full time

Cloudstaff Philippines Inc. is currently looking for a skilled Customer Service Delivery Specialist to join our team in Pampanga. As a key member of our Growth Team, you will be responsible for ensuring seamless service delivery to our clients. This role involves monitoring and managing the ticketing system, tracking staff attendance, and providing administrative support to the team.

Responsibilities:
  • Monitor and manage the ticketing system, ensuring timely updates and notifications to employees and managers.
  • Track staff attendance, providing reminders for tardiness, absenteeism, or upcoming time-offs.
  • Provide data-driven insights to management to improve service delivery and team performance.

In this role, you will have the opportunity to work with a dynamic team and contribute to the growth and success of Cloudstaff Philippines Inc.