Support Analyst

1 day ago

San Fernando, Central Luzon, Philippines beBeeAnaplan Full time ₱7,200 - ₱7,800
Anaplan Support Analyst Job Description
As a proactive and experienced Anaplan Support Analyst, you will be responsible for supporting business-critical systems and working directly with clients in a collaborative and fast-paced environment. You will work with clients across industries, acting as a key resource for both technical troubleshooting and functional advisory on Anaplan.

Job Requirements:
  • Bachelor's degree in business, Information Systems, Finance, or a related field.
  • Certified in Anaplan Level 2 Model Building.
  • 2–4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment.
  • Hands-on experience supporting Anaplan in a production environment.
  • Strong communication, client engagement, and relationship management skills.
  • Analytical and service-oriented, with solid troubleshooting ability.
  • Familiar with IT Service Management (ITSM) practices and providing platform support in structured environments.
  • Fluent in English; additional language proficiency in Cantonese, Mandarin, or Tagalog is a plus.


Preferred Qualifications & Experience:
  • Exposure to ITIL-aligned support models and frameworks (Incident, Problem, Change Management).
  • Experience using ITSM tools such as ServiceNow, Jira Service Management, Zendesk, BMC Remedy.
  • Familiarity with scripting, APIs, and integration tools (e.g., Anaplan Connect).
  • Background supporting business domains such as finance, supply chain, or workforce planning.


Job Responsibilities:
  • Act as the primary point of contact for client inquiries related to Anaplan.
  • Troubleshoot and resolve both technical and functional issues in a timely manner.
  • Maintain and enhance supported Anaplan models, including minor changes and updates.
  • Manage the full support ticket lifecycle using internal tools and in accordance with SLAs.
  • Work collaboratively with consultants and technical teams on escalated or complex issues.
  • Deliver user training and help reinforce best practices across client teams.
  • Contribute to internal knowledge base and documentation to support team efficiency.
  • Assist in onboarding and mentoring junior support analysts.
  • Structured career path toward Anaplan Model Builder or Functional Consultant roles.
  • Opportunity to lead support initiatives and participate in global Anaplan projects.
  • Gain exposure to end-to-end project delivery and multi-industry use cases.
  • Sponsorship for certifications and continued professional development.


About Us:

We are an international consulting firm, specializing in the seamless integration of data intelligence and digital solutions. We pride ourselves on our ability to navigate the complex intersection of data and digital solutions to meet the evolving needs of our clients. Our strength lies not only in our global reach but in the collaborative efforts of our people. We believe that our dynamic and inclusive community values innovation, diversity, and individual contributions. If you are passionate about making an impact, embracing responsibility, and being part of a team that thrives on trust, we invite you to join us.

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