Customer Service Ambassador
5 days ago
Job Title: Customer Service Ambassador
About the RoleWe are seeking a skilled Customer Service Ambassador to join our team at HR Network Incorporated. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients.
Key Responsibilities:- Provide introductory information to prospective and new customers
- Ensure that consumers are satisfied with products or services by handling complaints and inquiries
- Follow up with clients or customers by phone or email to check that they're still satisfied with their purchases
- Let patrons know about additional products or services that might benefit them
- Determine the quickest, most effective ways to answer a client's or customer's questions
- Escalate queries and concerns, when necessary
- Troubleshoot common issues with products or services
- Work with a team of CSRs and other departments to find appropriate solutions to problems
To be successful in this role, you will need to have:
- At least High School graduate/College Level education
- At least 1 year of experience in BPO Industry
- A willingness to work in a dynamic team environment
In return for your hard work and dedication, we offer:
- A competitive salary package
- The opportunity to work with a leading company in the industry
- Ongoing training and development opportunities
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