Customer Service Ambassador

5 days ago


Iloilo City, Western Visayas, Philippines HR Network Incorporated Full time

Job Title: Customer Service Ambassador

About the Role

We are seeking a skilled Customer Service Ambassador to join our team at HR Network Incorporated. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients.

Key Responsibilities:
  • Provide introductory information to prospective and new customers
  • Ensure that consumers are satisfied with products or services by handling complaints and inquiries
  • Follow up with clients or customers by phone or email to check that they're still satisfied with their purchases
  • Let patrons know about additional products or services that might benefit them
  • Determine the quickest, most effective ways to answer a client's or customer's questions
  • Escalate queries and concerns, when necessary
  • Troubleshoot common issues with products or services
  • Work with a team of CSRs and other departments to find appropriate solutions to problems
Requirements

To be successful in this role, you will need to have:

  • At least High School graduate/College Level education
  • At least 1 year of experience in BPO Industry
  • A willingness to work in a dynamic team environment
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary package
  • The opportunity to work with a leading company in the industry
  • Ongoing training and development opportunities


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