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Customer Service Representative

1 week ago

Iloilo City, Western Visayas, Philippines Jocsoncollege Full time

We are seeking a Customer Service Representative to join our team at Jocson College.

About the Role
  • This is a full-time position in Iloilo City, Western Visayas.
  • The successful candidate will be responsible for delivering outstanding customer service to clients via phone and other communication channels.
Key Responsibilities
  • Handles inbound calls on the first call, using proactive customer service techniques and troubleshooting procedures.
  • Createss an exceptional experience for customers by personalizing and focusing on adding value to each call.
  • Retains existing customers through proactive customer service and consulting techniques.
  • Improves product knowledge and understanding by participating in ongoing training.

Skill Requirements:

  • Strong interpersonal skills: positive, pleasant, respectful, and customer-focused.
  • Good command of the English language, including excellent enunciation and grammar.
  • Ability to solve complex problems in a customer service-oriented environment.
Working Details
  • Must be flexible and willing to work irregular hours, including evenings and weekends.