Customer Service Ambassador
3 days ago
At TDCX Philippines, we are seeking a highly skilled and dedicated individual to join our team as a Customer Service Ambassador. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our partner brands.
">About the Role:
">- We are looking for individuals with at least 6 months of BPO experience who possess strong verbal and written English communication skills.
- Ambassadors will be responsible for handling and resolving customer account and booking concerns through email/phone/chat to customers.
- They will also investigate issues that arise and determine the appropriate course of action that may include reviewing reservation details, contacting hosts or guests, and working with other teams within the organization.
- Ambassadors will accurately capture information, update records, and escalate issues when necessary.
About Us:
">TDCX Philippines is an award-winning and fast-growing BPO company that offers a rewarding career that lets you do more and achieve more. We work with the world's most loved brands and have a positive culture for our employees to grow and develop their careers.
">What We Offer:
">- A competitive remuneration package including attractive incentives and benefits.
- A comprehensive medical, insurance, or social security coverage.
- World-class workspaces with easy access to public transport.
- Flexible working arrangements with opportunities for career growth and development.
- A positive and inclusive culture that values diversity and employee well-being.
Requirements:
">- High School Graduate.
- At least 6 months of BPO experience.
- Strong verbal and written English communication skills.
- Positive, self-motivated, and energetic.
- Able to work rotating shifts.
- Can work in Cebu IT Park, Cebu City.
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