Property Management Specialist

21 hours ago

Iloilo City, Western Visayas, Philippines beBeeOperations Full time ₱800,000 - ₱1,000,000
Operations Management Role">

OPTIMAL is a support company that works with real estate investors and property managers across North America, helping them achieve time, financial, and location freedom through the implementation of remote management techniques with back-office fulfillment.

Our leadership team consists of experienced professionals with expertise in accounting, consulting, and property management. We have experience managing commercial and residential portfolios for top companies.

We are seeking an organized and experienced Operations Manager/Assistant to join our Property Management division. This position combines strategic oversight, hands-on mentorship, and cross-functional collaboration to drive performance, consistency, and client satisfaction.

You will serve as the go-to resource for property management best practices, manage day-to-day operations, oversee performance metrics, and coordinate directly with senior leadership, vendors, partners, and clients. Your focus will be on elevating work quality, streamlining processes, developing staff, and ensuring alignment with organizational goals.

Key Responsibilities:
  • Team Leadership & Support
    • Supervise and serve as the primary point of contact for APMs and internal operations staff.
    • Provide one-on-one and group mentorship to drive work quality, consistency, and team growth.
    • Oversee onboarding, training, and professional development of new and existing team members.
    • Conduct regular performance reviews and report on key team metrics to senior leadership.
  • Operational Oversight
    • Own and oversee all internal property management processes and ensure adherence to best practices.
    • Interact directly with investors, third-party vendors, accounting teams, and stakeholders as needed.
    • Develop and implement scalable operational policies and procedures.
    • Drive continuous process improvement initiatives to reduce friction, errors, and inefficiencies.
  • Quality Assurance & Communication
    • Monitor and uphold high standards of communication and customer service across all correspondence.
    • Ensure timely and accurate responses to resident concerns and internal escalations.
    • Review team KPIs (e.g., call logs) and develop structured templates to standardize communication expectations.
    • Create accountability tools to track project progress and follow-ups.
  • Project & Task Management
    • Identify and streamline overlapping tools and trackers; eliminate redundancies for smoother workflow.
    • Provide oversight on financial reporting and ensure timely updates are shared with stakeholders.
    • Support team members with work-related and personal concerns, promoting a positive team culture.
Ideal Qualifications:
  • Minimum 5 years of experience in property management, real estate operations, or a related field.
  • Proficiency with property management software.
  • Hands-on experience in tenant and maintenance coordination, leasing support, and customer relations.
  • Proven track record of managing a team and driving results in a fast-paced environment.
  • Strong communication, organization, and problem-solving skills.
Preferred Qualifications:
  • Experience with Appfolio is a strong plus.
  • Familiarity with reviewing and interpreting property financials.
  • Demonstrated ability to lead training initiatives and develop scalable systems.
  • Previous experience working in or managing virtual property management teams.

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