Senior Business Solutions Architect

We're looking for an experienced professional to take on the role of Senior Learning Analyst.

This position involves coordinating and executing blended learning training programs. You'll conceptualize and implement curricula to drive sustained business growth.

You'll provide coaching, motivation, and support to enhance engagement and success of a team of training managers and specialists in attaining targets and goals.

You'll communicate with external clients to align on training needs and results.

You'll report to a senior manager and contribute to a global operation as part of a world-class team.

You'll operate within the Learning Science, Innovation, and Technology (LSIT) Center of Excellence to oversee testing, selection, deployment, and maintenance of learning solutions that use evidence-based, learner-centric, scalable, and data-driven technologies.

You'll translate ideas from Learning Innovation Specialists into repeatable, documented, and well-governed solutions across four pillars: Process & Vendor Governance; Documentation Factory; Learning Tech Requests & Support Intake; Dashboards & Insights.

You'll review, document, and update documentation for tools and applications used for customer-facing training. You'll serve as liaison between Learning Innovation and Technology and other L&D, IT, Product, and Sales teams.

You'll review, document, and update SOWs and agreements regarding tools and applications.

You'll document and maintain a database of technical aspects regarding access, approvals, integrations, and data security for internal IT teams and clients.

You'll submit purchase requests and ensure generation of purchase orders in TTEC's procurement platform.

You'll maintain the intake process to track learning technology access requests, troubleshooting, and product support.

You'll create documentation such as sizzle reels, job aids, infographics, and FAQ guides for demos, workshops, and educational sessions on learning innovation and technology for internal teams and clients.

You'll oversee the department's PowerBI dashboard for goals and tasks related to enterprise and customer-facing/operational learning innovation and technology.

You'll maintain an internal knowledge base on emerging trends in learning science and technology, particularly in NLP, generative AI, and agentic AI.

• Bachelor's degree with a strong background in technology and technical writing.
• Advanced Internet skills and computer knowledge.
• Knowledge of and practical application in project and process management, especially agile approaches (e.g., scrum and/or rapid prototyping).
• Advanced Office skills (especially Excel) and PowerBI.
• 4+ years of experience in creating technical documentation (e.g., SOPs, knowledge articles, tech specifications, user manuals) and creating user content leveraging multimedia and basic graphic design.

We offer a competitive compensation package that includes benefits and opportunities for professional growth and development.

Our business is about making customers happy. We've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

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