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Customer Segmentation and Experience Officer

2 weeks ago

Taguig, National Capital Region, Philippines GCash Full time
Job Description
  • Drive Segment and Customer Centric Transformation: Lead program management across all segment teams to drive organizational change.
  • Lead Creation and Implementation of Processes: Develop strategic consumer calendaring for GCash innovations, ensuring operational excellence and contributing to total KPIs delivery.
  • Serve as Chief of Staff: Support the Segment Marketing Department as its key advisor, providing strategic guidance and leadership.
  • Insights and Analytics Manager: Lead end-to-end insight initiatives from a segment view, analyzing internal analytics and external research to inform business decisions.
  • Organize and Structure Customer Information: Drive the organization, structuring, and tagging strategy of customer information from a segment view.
  • Co-create Segment Reports: Humanize gathered data and consult with segment teams on issues and opportunities.
What We Offer

A career growth opportunity in the #1 FinTech company in the country, working with a dynamic team who want to change the game. Enjoy a competitive compensation and benefits package that values your contributions.