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Hotel Service Excellence Leader

2 weeks ago

Cavite City, Calabarzon, Philippines Primer Group of Companies Full time

Role Summary:

The Hotel Operations Supervisor is responsible for ensuring the smooth operation of the hotel's front office, housekeeping, and overall property, delivering an exceptional guest experience. Key responsibilities include:

  • Managing guest interactions with professionalism and a customer-centric approach.
  • Coordinating with internal teams to address equipment and facility issues.
  • Maintaining accurate records, including room assignments, guest preferences, and incident reports.
  • Ensuring compliance with safety protocols, regulatory requirements, and company policies.
  • Providing recommendations for process improvements and implementing changes as necessary.

Requirements:

  • College degree in hospitality, business administration, or related field.
  • Minimum 2 years of experience in operations, preferably in a hotel or service-oriented environment.
  • Excellent communication, problem-solving, and leadership skills.
  • Able to multitask, prioritize tasks, and meet deadlines.

Benefits:

Primer Group of Companies offers a comprehensive benefits package, including opportunities for professional growth, competitive compensation, and a supportive work environment.